Cotswold Family Threads – Terms & Conditions

Effective Date: June 2025

 

Welcome to Cotswold Family Threads. These terms outline the basis on which I provide family history research, document digitisation, and related services.

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1. Services

Cotswold Family Threads offers:

• Family history and genealogy research using traditional records and DNA evidence.

• Digitisation and storage for preservation of family documents, photos, and memorabilia.

• Optional visits to local archives on behalf of clients (fees apply)

Each project is bespoke and agreed upon in advance with clear expectations and scope.

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2. Payments & Fees

• All fees will be agreed in writing before work begins.

• Some services may require a deposit.

• Payment methods will be confirmed via email.

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3. Results

• While every effort is made to provide accurate and meaningful results, research outcomes are not guaranteed.

• Historical records may be missing, incomplete, or contain errors beyond our control.

• No liability is accepted for conclusions drawn based on incomplete data.

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4. Privacy & Data

• Client information and research data will be handled with care and stored securely.

• Personal data will never be shared or published without permission.

• A full privacy policy is available upon request and will be published on the website.

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5. Document Handling

If original documents or photos are provided for digitisation:

• Every care will be taken to preserve their condition.

• However, clients send items at their own risk. If concerned, please retain originals and send copies instead.

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6. Intellectual Property

• Research reports, charts, and written materials created by Cotswold Family Threads remain the property of the business until payment is received in full.

• Clients are welcome to use all final reports for personal or non-commercial use.

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7. Cancellations & Delays

• Clients may cancel at any time before research begins.

• If work has started, a proportionate fee will be charged based on time spent.

• Cotswold Family Threads reserves the right to delay work in the event of illness or family emergency, with notice provided.